Long Live Customer Service… If you’re reading this, you’re probably subscribed to my customer service list. So maybe it saddens you to hear that this thing you thought was so valuable, this thing you staked your future on, is now deader than the dinosaurs. But fear not! There’s hope yet. Read more…
Sort of… A few years ago, I decided I wanted to get into Marketing. I had been studying influence and human behavior, and I wanted to apply it in the real world. I had also been learning from a then-guru named James Altucher. And it just so happened, Altucher’s company Read more…
…from your problem customers. (Do this instead.) Anyone who has worked in customer service, whether for themselves or just as a job, knows the feeling I’m going to describe today. The shitty customer. But it’s worse than that. That person who is so unreasonable, unpleasant, unbearable that you find yourself Read more…
And everything in life… There’s a lot of advice out there about how to provide good customer service. Some of it is decent, a lot of it is pure crap. But like so many things, these so called experts are out there peddling “tactics” and “techniques” and “secrets.” When what Read more…
A lesson for anyone who has worked in finance… Years ago, in what feels like another lifetime, I worked in a call center. And not just any call center. It was the call center for a mutual funds company here in Denver. And this wasn’t just any time… it was Read more…
Make all your customer service problems disappear today… Just getting customer service handled can feel like a nightmare at first. It did for me. It took me years, but not only did I get handled, but I developed a foolproof system to keep customer service simple, and profitable. If you’re Read more…
Customer service for the future… I’ve written and talked a lot about keeping customer service simple. Making it profitable. Preventing problems before they happen. I’ve recorded hours of video on the subject on Quora and Youtube. I’ve written dozens of posts and emails here. I’ve even released two comprehensive guides. Read more…
At least when it counts… It’s no secret we live in the information age. But that doesn’t mean all information is good information. You CAN have too much of a good thing, whether it’s discussing your grandma’s sex life, or telling your customers what’s going on. In the movie The Read more…
Side Hustle Entrepreneurs Must Read This! Popular Twitter account @WallStPlayboys recently declared customer service to be “the worst part of any business.” And that may be true. But it doesn’t have to be. Not anymore. The fact is that it has never been easier to build a business where customer Read more…
If it ain’t broke, maybe still fix it… One of the things I’m doing this week is rewriting some email templates for a client. He didn’t ask me to do this. I don’t plan on telling him about it. And there’s nothing technically wrong with them. I wrote the originals, Read more…