Principles
The So-Called “Ethics” of Upselling…
The so-called “ethics” of upselling… Recently I answered the following question on Quora: “Is any form of upselling ethical? I just finished a workshop at my job (local ice cream shop) that was supposed to be about customer service, but was more centered around upselling. I understand that upselling is literally practiced everywhere and it is sometimes beneficial to the customer, but is it ultimately ethical?” The other night I went to a restaurant with my Read more…