Side Hustle Entrepreneurs Must Read This!
Popular Twitter account @WallStPlayboys recently declared customer service to be “the worst part of any business.”
And that may be true. But it doesn’t have to be. Not anymore.
The fact is that it has never been easier to build a business where customer service basically runs itself.
And this isn’t reserved just for the biggest players out there. Far from it. Much of what I’m going to show you today is actually much easier to implement at a smaller scale. And much more important also.
The big guys have an advantage. Or at least it looks like an advantage…
They can simply hire someone to handle all their customer service issues. Whether they outsource it to a third party or keep it in house, the effect is the same.
They see customer service as an annoyance. A hassle. As “the worst part of any business.”
So they dump it off on whoever, tell them to “handle it,” and pray and hope that everything stays… good enough.
But you and I know that “good enough” is rarely good enough.
That even though we may be able to afford to do something like this, that we can (and should) do better.
For our customers, yes. But also for ourselves and our businesses. For our personal sanity and work-life balance, but also where it really counts…
For our PROFITS.
Some people will tell you to forget about this. To treat customer service as a necessary evil. To spend as little time and money on it as possible and move on to bigger and better things.
These people are missing out on a HUGE opportunity.
Not just for higher customer satisfaction. But for real, life-changing profits!
Viewed this way, customer service goes from an unfortunate cost to an untapped gold mine of attention and CASH.
Ideas for a new era
Like it or not, the days of the “good, safe career” are behind us.
Real wages are falling, costs are rising, and it is becoming more and more clear every day that the old fashioned “life script” isn’t going to cut it anymore.
Enter the side hustle.
As you can see, searches for information about side hustles are at an all time high. And this is only expected to increase!
Google search trends for “side hustle” as of August 2019
More and more, people are looking to subsidize their salaries and make additional money on the side.
Some turn to simple tasks. Delivering food, driving for ride share services, etc.
But the real money is to be found in side hustle businesses.
Many of these even go on to completely replace job-based income. And some people have gotten very wealthy from what started off as just a hobby.
Like it or not, the side hustle world is turning the “everyman” into a businessman.
But here’s the thing…
Our modern education system isn’t set up to teach entrepreneurship. It’s set up to create the obedient, predictable “workers” that were essential for the industrial age. An age that vanished like the dinosaurs.
It doesn’t teach sales. Or marketing. Or time management. And especially not customer service.
So what’s a side hustle entrepreneur to do? How are we supposed to teach ourselves business while also holding down a full time job?
How do you figure out the “tricks of the trade” without putting in years of grueling trial and error, failure and defeat?
You learn from someone who has been there.
Someone who has done this before. Someone who has put in the time. Made the mistakes. Suffered the consequences and learned from them.
Someone like me.
Hi, I’m Mark Toole.
I’ve spent years in the customer service trenches. I’ve seen what works, and what doesn’t.
I’ve done it all, from working in a call center during the 2007 financial crisis, to single-handedly running customer service for a bestselling author’s multi-million dollar newsletter business.
Now I help businesses and entrepreneurs like you get customer service right.
Over my years in the industry, I’ve seen literally millions of dollars left on the table.
In the form of dissatisfied customers, never to return. In the form of refunds and disputes. But most of all, the form of missed opportunities.
I don’t want you to make the same mistakes in your business.
The sad fact is that there is a LOT of bad advice out there. People repeating what they were told, assuming it to be true. Most of them mean well. But that doesn’t make their advice any less harmful.
I’m here to change all that. I’m here to show you what really works, and which pieces of “conventional wisdom” you can safely ignore.
That’s why I created this guide.
Inside this short, easy to read guide, I teach you:
- Basic customer psychology – how your customers think, and how to give them what they want
- Marketing and influence principles – What do to (and not do) to keep people engaged and coming back for more
- The 80/20 Mindset – How to think about customer experience, and business itself
- The Holy Grail – How to spend almost no time on customer service, and have people thank you for it
- Outsourcing tips – How to find people, mistakes to avoid, and when (if at all) it’s time to outsource
- Free money – Opportunities most ignore to turn customer service into a profit center
- And much more
And, if you order today, I’ll also throw in the following valuable bonuses at no extra charge.
- REPORT – 7 Things You Should NEVER Say in Customer Service – Avoiding even one of these could save you THOUSANDS.
- LIST – Customer Service Required Reading – The essential books to read in order to REALLY understand how your customers think.
- BONUS – 12 Tips For a Better Life – Nothing to do with customer service, I just thought you’d enjoy it.
- MASSIVE VALUE – Lifetime email access to me for simple follow up questions. – This is ONLY for buyers of this guide, as I couldn’t possible offer this to everyone.
I’m doing everything I can here to get this information into the hands as of as many people as possible. That’s why, for a limited time, I’m offering a HUGE discount on this valuable package.
I wanted to price this guide at $60. The bonus materials alone, including LIFETIME email access to me, are worth at least another $150.
That’s a $210 value.
But you don’t have to pay $210. You don’t even have to pay $100.
Order today, and you’ll get INSTANT access to:
- The full guide, Making Customer Service Pay – How to Turn “The Worst Part of Any Business” into a Low-Maintenance Profit Center
- The “7 Things You Should NEVER Say in Customer Service” Report
- Customer Service Required Reading List
- “12 Tips For a Better Life” Bonus (which again, has nothing at all to do with customer service)
- And the MASSIVELY valuable LIFETIME email access to me.
And I’m offering you all of this today for ONLY $30!
This is a HUGELY valuable package of information. Friends said I was crazy to offer it for such a low price, but I really do want to put this information in the hands of as many people as possible.
And of course if you change your mind, I’ll give you a full refund on your purchase price. I don’t want you here if you don’t want to be here.
But if you’re serious about getting customer service right, go to my secure checkout page here: https://gumroad.com/l/VNiYy/PREorder
— Mark
P.S. ** IMPORTANT PREORDER INFORMATION – ADDITIONAL SAVINGS**
The guide isn’t quite ready yet.
I’m working day and night to finish it up, and it will be ready soon.
So, if you pre-order today, I’ll give you an additional 50% off!
You’ll get all of this, when it’s ready (not today), for only $15.
But here’s the thing… I really can’t let everybody have it this cheap. A man’s gotta eat.
So I’m limiting this INSANE $15 price to the first 15 people to order.
Don’t wait.
